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  • I cannot afford the fees for counselling sessions. Are there any options for discounted fees?
    Yes! If you are a low income earner, single parent, or student who relies on student loans you may be eligible for a sliding scale rate which entitles you to a discount for counselling fees. If you are still unable to pay the discounted amount, we are happy to give you guidance on some low-cost or free counselling services that are offered in the lower mainland of BC. Contact me for more information.
  • Where do I park and how do I access the clinic?
    The clinic address is as follows: Unit 201 - 7110 120 St, Surrey, BC V3W 3M8 The clinic is located in Satnam Plaza and is in the building facing Scott Road across from the Krispy Kreme. We are located in the same building as New Smile Dentistry but are on the second floor. Front door access to the building may be locked so it's best if you make your way through the underground parking entrance which is located at the back of the building. It is located directly beneath the Medical Clinic. If you are arriving by car, you can park in any stall underground labeled Unit #201. If you are arriving by transit or by foot, you will still need to make your way to the underparking entrance and take the elevator up to the second floor. Please note that the clinic shares office space with Viva Rehab. Please call the front desk (6045966775 ext 0) if you have any trouble getting here or call your counsellor for assistance.
  • For how long should I expect to be going to counselling?
    The short answer is that it varies from person to person. Typically a given individual starts to see noticeable change between 3-6 sessions. However, based on your needs counselling can be shorter or longer than that time frame. It is recommended that clients see their counsellor on a weekly or biweekly basis in the initial stages of therapy.
  • What should I expect at my first appointment?
    If counselling is a new experience you may find yourself feeling uneasy or nervous. This is completely normal. Facing your life challenges can be an intimidating process. It is our job to make sure you are the most comfortable and safe while you do so. In most cases the first session of counselling involves us getting to know each other. In this time you will have the opportunity to share your story, your goals, and what brought you to counselling. If you don’t have the answers to any of these questions, this something we can discover together.
  • Who will know that I attend counselling?
    No one but you and I will know that you attend counselling. This is a private and confidential process. There are only 3 legal limitations that require us to break this confidentiality: - If I have to report any current acts of child abuse or neglect to the BC Ministry of Child and Family Development (MCFD) - If I have to warn someone after becoming aware of a serious and imminent risk of harm to yourself or someone else - If I am required to do so due to a court ordered subpoena
  • How do you accept payment?
    A credit card number is required to be securely stored on file for payment. Credit cards will be billed after each session. In cases where credit card payment is not possible, cash, cheque, or e-transfer payment may be arranged. Clients with coverage from ICBC or CVAP do not need to pay as those providers are directly billed. We do not do direct billing from insurance providers from extended health benefits at this time. An invoice and/or receipt can be emailed to you after sessions at your request.
  • Should I still attend my counselling session if I am feeling sick?
    If you are feeling ill, it's best that you contact your counsellor as soon as you can and you can reschedule your appointment. If you experiencing symptoms that may indicate an oncoming sickness, but still feel well enough to have a counselling session, we ask that you consider switching your session to a virtual one. If you answer “yes” to any of the following questions, we ask that you reschedule your in-person session or consider a video/phone session: 1. Are you experiencing any of the following symptoms: a new or worsening cough shortness of breath or difficulty breathing temperature equal to or over 38°C feeling feverish chills fatigue or weakness muscle or body aches headache new loss of smell or taste gastrointestinal symptoms (abdominal pain, diarrhea, vomiting) feeling very unwell/malaise 2. In the past 10 days, have you been identified as a close contact of someone with suspected or confirmed COVID-19? 3. Are you currently under mandatory quarantine, as a result of recent travel or by orders from the provincial, territorial or local public health authorities (including your doctor)?
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